ICO’s dedicated GDPR helpline officially opens

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The service launched on 1 November and, as well as advice on preparing for the General Data Protection Regulation, gives information on existing rules

The Information Commissioner’s Office has launched a telephone advice line to help charities and small organisations prepare for the new data-protection law the General Data Protection Regulation.

The service, which was officially opened on 1 November, complements the resources on the ICO website designed to help organisations that employ fewer than 250 people, and offers additional, personal advice.

Callers dial the ICO helpline on 0303 123 1113 and select option 4 to be diverted to staff who can offer support. As well as advice on preparing for the GDPR, callers can ask questions about existing data-protection rules and other legislation regulated by the ICO, including that concerning electronic marketing and the Freedom of Information Act.

Information Commissioner Elizabeth Denham said: “Small organisations want to be ready when the new law comes into force in May 2018, but they often struggle to know where to start. They might have less time and money to invest in getting it right and are less likely to have compliance teams, data-protection officers or legal experts to advise them what to do.

“Our new phone service and all the other resources already on our website, plus even more advice and guidance yet to come, will help to steer small businesses through the new law.”

The ICO is expected to publish a guide to the GDPR by the end of the year, which will expand the content of the existing overview to make it a comprehensive guide along the same lines as the current Guide to Data Protection.

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