Video interviews: The Silver Line Helpline

At the recent Third Sector Awards, specialist insurer Markel had the opportunity to speak to charities about the risks they face and how they manage them.

The Silver Helpline is a charity that offers a confidential helpline providing information, friendship and advice to older people 24 hours a day, every day of the year. .

CEO, Sophie Andrews, spoke to us about the volunteer management and safeguarding risks when working with potentially vulnerable people.

The 3500 volunteers that support the older people all work remotely so making sure that the Silver Line provides a safe and confidential service is important. In order to do this they record all calls, ensure that they’re audited, volunteers are DBS checked and private numbers are never shared.

Click here for a guide to insuring volunteers with links to guidance from the NCVO.

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